Customer Service Representative in Blaine, Minnesota

Description We are seeking a Customer Service Representative to join our team in Blaine, Minnesota, United States. In this role, you will manage a variety of customer inquiries, disputes, and complaints, while also coordinating with various internal departments to ensure timely product delivery. This role offers a contract to hire employment opportunity.

Responsibilities:

• Handle a diverse range of customer inquiries related to transactions, products, and services.

• Efficiently resolve customer disputes and complaints in a professional manner.

• Collaborate with internal departments such as engineering, procurement, production, quality, sales, and shipping to ensure product delivery timelines are met.

• Serve as a technical support liaison and provide basic technical assistance related to our products and services.

• Receive and process order information through various channels such as phone, web portals, email, and regional sales.

• Follow up as required to clarify order information, pricing, and shipping methods.

• Manage documentation effectively and proficiently use Microsoft Office Suite (Word, Excel, Outlook) for various tasks.

• Prioritize and multitask daily activities effectively.

• Display excellent interpersonal, verbal, and written communication skills.

• Handle technical problems and offer solutions.

• Use Spanish language skills as needed for customer service. Requirements • Proficient in answering inbound calls and managing both inbound and outbound calls.

• Experience in call center customer service is a must.

• Exceptional customer service skills.

• Ability to efficiently perform data entry tasks.

• Proficient in managing email correspondence.

• Knowledge of order entry process.

• Ability to schedule appointments effectively.

• Proficiency in Microsoft Excel, Microsoft Word, Microsoft Outlook, and Microsoft Office Suites.

• Ability to troubleshoot technical problems.

• Spanish language proficiency is required.

• Experience in a similar role would be advantageous.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .