Customer Service Representative in Blaine, Minnesota

Description We are seeking a Customer Service Representative for our operations in Blaine, Minnesota, United States. In this role, you will be the first point of contact for our customers, addressing their inquiries and resolving their complaints. You will also play a pivotal role in coordinating with internal departments to ensure the prompt delivery of our products and services.

Responsibilities:

• Effectively handle a wide range of customer inquiries related to our offerings and transactions

• Manage customer complaints and disputes, ensuring resolution in a detail-oriented manner

• Liaise effectively with internal teams including engineering, procurement, production, quality, sales, and shipping to ensure product delivery timelines are met

• Provide basic technical assistance and support related to our products and services

• Accurately enter order information received via various channels such as phone, email, web portals, and regional sales into the operating system

• Follow up on order details, pricing, and shipping methods as required

• Maintain accurate and organized documentation

• Use Microsoft Office Suite tools proficiently for various tasks

• Balance multiple tasks effectively on a daily basis

• Display excellent interpersonal skills and communicate effectively both verbally and in writing

• Address technical issues and provide solutions

• Utilize Spanish language skills as necessary to deliver customer service. Requirements • Proven experience in answering inbound calls with efficiency and professionalism

• Prior experience in a call center customer service role

• Demonstrated ability in providing exceptional customer service

• Strong data entry skills with attention to detail

• Proficient in email correspondence, ensuring clear and concise communication

• Experience with both inbound and outbound calls

• Proficiency in Microsoft Excel and Word is required

• Experience in order entry and processing

• Ability to schedule appointments effectively and manage time efficiently

• Proficiency in Microsoft Outlook and other Office Suites

• Capable of troubleshooting and resolving technical problems independently

• Fluency in Spanish language is a plus

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .