Customer Service Representative in Blenheim, Ontario

CPM Holdings, Inc.

Seeking candidates for:

Customer Service Representative

CPM Holdings Inc. is a leading process and equipment solutions provider to the oilseed, animal feed, biomass, food, and materials processing industries.  We also serve the corn wet milling, pet food, ethanol and wood industries and are the world leader in pelleting, particle size reduction equipment and automation.   CPM has more than 1,200 employees with production facilities in the Americas, Europe and Asia.

Position Summary

The Customer Service Representative role is responsible for CPM’s Global Die customer accounts. The position will focus on sales and relationships for the company with outside sales representatives and customers. Within this role the representative will work between the direct customers, outside representatives, and internal support teams to ensure CPM’s customers are taken care of in a quick professional manner.

Key Responsibilities

 

• Prepare sales quotes, sales orders, and communications for customers.

• Support on-site customer solutions

• Build relationships with customers and sales representatives

• Order and data entry in SAP

• Increase die support and services for CPM’s equipment lines

• Maintains a variety of records requiring classification and compilation of varied information regarding P.O.’s  and communication with customers.

• Drafts correspondence; answers questions or complaints and makes adjustments within established limits with Customers.

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  Key Functional Competencies:  

  Customer focus, trustworthy, team player, results focused, adaptability, attention to detail 

  The ideal candidate would have a minimum of 2 years of professional experience within sales, logistics, or order fulfillment, as well have strong time management skills, ability to meet deadlines, and a strong work ethic. The candidate should be bi-lingual in English and Spanish. Portuguese is not required but is preferred.

Experience: 

 

• Strong grasp on basic sales tactics and customer relations

• Exceptional communication (written and oral) skills

• Experience successfully managing multiple accounts simultaneously, collaboration and working successfully with multiple departments

• Technical, mechanical or engineering experience is not necessary but would be helpful for training to understand CPM equipment

  Qualifications: 

   

• Proficient with Microsoft programs including Word, Outlook and Excel

• Effective organizational, interpersonal and communication skills

• Technical knowledge base and the desire to learn

• Dependability, attention to detail and the ability to follow and interpret procedures

  CPM Acquisition Corp. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. CPM Acquisition Corp. offers competitive compensation and benefits, including paid holidays and vacations, 401k, medical/dental insurance, tuition assistance, and more.

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