Customer Service Representative in Bloomington, Minnesota

Description

Join a leading medical device company that is dedicated to improving patient outcomes through innovative healthcare solutions. Our team is committed to providing superior customer support while delivering high-quality products to healthcare providers and patients.

Position Overview:

We are seeking a detail-oriented and customer-focused Customer Service Representative for a contract-to-hire role. This is a hybrid position that offers the flexibility to work from home two days a week upon successful completion of training. The schedule is Monday-Friday from 10:30 AM to 7:00 PM, with a rotating Saturday shift every fourth week. This position is ideal for someone who thrives in a fast-paced environment and is passionate about delivering exceptional service in the medical device industry.

Responsibilities:

• Act as the first point of contact for customers, addressing inquiries related to medical devices, including product information, order processing, shipping, and account management.

• Respond to customer emails, phone calls, and online chat inquiries promptly and professionally.

• Assist customers in troubleshooting and resolving issues with medical devices, escalating more complex problems to the appropriate departments when needed.

• Process and track orders, ensuring accuracy and timely delivery to healthcare providers and patients.

• Maintain up-to-date knowledge of the company’s product offerings, policies, and procedures to provide accurate information to customers.

• Work collaboratively with internal teams such as sales, logistics, and quality assurance to resolve customer concerns and improve service delivery.

• Document customer interactions and resolutions in the company’s database accurately and in a timely manner.

• Contribute to team initiatives aimed at improving customer satisfaction and streamlining processes.

  Requirements

Qualifications:

• High school diploma or equivalent (associate degree preferred).

• 1-3 years of experience in customer service, call centers, or related roles, ideally in the healthcare, medical device, or manufacturing industry.

• Strong communication and interpersonal skills, with the ability to manage difficult conversations and build rapport with diverse customers.

• Proficiency in Microsoft Office Suite and experience working with CRM software or customer support systems.

• Ability to work a Monday-Friday schedule from 10:30 AM to 7:00 PM and be available every fourth Saturday.

• Self-motivated and able to work independently in a hybrid environment after training.

• Detail-oriented with excellent organizational and multitasking skills.

Perks and Benefits:

• Opportunity for contract-to-hire conversion based on performance.

• Hybrid work schedule offering flexibility after training.

• Access to ongoing training and development programs.

• A chance to work with a market-leading medical device company making a positive impact on healthcare.

  TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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