Customer Service Representative in Branford, Connecticut

Description We are offering a contract for a Customer Service Representative position in Guilford, Connecticut. The role is primarily involved in the service industry, and the selected candidate will be expected to work in a dynamic office environment.

Responsibilities:

• Accurately process customer credit applications and ensure their efficient handling

• Maintain comprehensive and up-to-date customer credit records

• Resolve customer inquiries in a proficient and timely manner

• Monitor customer accounts and take the necessary actions when required

• Answer inbound and outbound calls, providing excellent customer service

• Perform data entry tasks and maintain email correspondence with clients

• Use Microsoft Excel and Word for various administrative tasks

• Handle order entries and schedule appointments as per customer requests

• Dispatch services as needed, ensuring smooth operations

• Utilize basic office skills to maintain an organized and efficient workspace. Requirements • Proficiency in answering inbound calls, ensuring customer queries are resolved efficiently.

• Experience in a call center customer service environment is crucial.

• Demonstrated ability in providing excellent customer service.

• Strong data entry skills with attention to detail.

• Skilled in handling email correspondence professionally and promptly.

• Capable of managing both inbound and outbound calls.

• Proficiency in Microsoft Excel for data management and analysis.

• Proficiency in Microsoft Word for document creation and editing.

• Experience in order entry, ensuring accuracy and efficiency.

• Ability to schedule appointments and manage calendars effectively.

• Experience in dispatching, coordinating and tracking deliveries.

• Basic office skills including filing, photocopying, and using office equipment.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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