Customer Service Representative in Brevard, North Carolina

Description We are in search of a Customer Service Representative to join our team in Brevard, North Carolina. As a part of this role, you will be tasked with handling inbound and outbound calls, enrolling new customers onto our services, and identifying opportunities for repeat orders. This role offers a contract to permanent employment opportunity, providing the chance to gain extensive experience in customer service within our industry.

Responsibilities:

• Handle inbound and outbound calls professionally and efficiently

• Enroll new customers onto our services, providing them with detailed information about our products and offerings

• Identify and capitalize on opportunities for repeat orders

• Update and maintain accurate customer records using our company systems

• Respond to customer inquiries, resolving any issues in a timely and effective manner

• Research and resolve discrepancies regarding customer orders, communicating the outcome to the customer when necessary

• Maintain a thorough knowledge of our company’s product offerings and policies

• Establish and maintain effective working relationships with customers and co-workers

• Demonstrate proficiency in using personal computers, hardware, and software such as Microsoft Office Suite

• Assist the Department’s Leadership Team in achieving departmental goals through task completion and ongoing training. Requirements • Proficiency in answering inbound calls, demonstrating excellent telephone etiquette

• Experience in a call center customer service environment

• Strong customer service skills, with the ability to handle customer queries effectively

• Accurate data entry skills, with a keen eye for detail

• Ability to handle email correspondence professionally, ensuring timely responses

• Experience with both inbound and outbound calls

• Proficiency in Microsoft Excel, with the ability to manage and organize data effectively

• Proficiency in Microsoft Word, with the ability to create and edit documents efficiently

• Experience in order entry, ensuring all orders are accurately recorded and processed

• Ability to schedule appointments effectively, managing time and resources efficiently

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .