Customer Service Representative in Canton, Ohio

Description

We are looking for a meticulous Customer Service Representative to join our team located in a Canton, Ohio. As a Customer Service Representative, you will be primarily tasked with maintaining customer accounts, resolving customer queries, and processing customer applications. This role offers a contract to permanent employment opportunity.

Responsibilities:

• Efficiently and accurately process customer credit applications.

• Provide assistance to customers by offering product and service information.

• Resolve product and service issues faced by customers.

• Enter sales quotations and orders on a daily basis.

• Ensure customer records are up-to-date by revising account information.

• Manage multiple accounts while supporting external sales representatives.

• Utilize Microsoft Word, Excel, and Outlook for various tasks.

• Handle both inbound and outbound customer calls.

• Document all customer interactions and communications.

• Perform data entry tasks related to customer service.

Requirements • Proficiency in answering inbound calls, adept at handling customer inquiries and complaints efficiently

• Exceptional customer service skills, with the ability to build rapport and maintain positive relationships with customers

• Strong data entry skills, ensuring accuracy and attention to detail in all tasks

• Experience in email correspondence, able to communicate professionally and effectively in writing

• Skilled in both inbound and outbound calls, able to manage high call volumes without compromising quality of service

• Proficient in Microsoft Excel, capable of managing, analyzing, and presenting data

• Experience in order entry, able to process customer orders accurately and promptly

• Knowledge of documentation procedures, capable of maintaining accurate records and files related to customer interactions TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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