Customer Service Representative in Cedar Falls, Iowa

Description

We’re presently searching for a devoted Buyer Service Consultant to affix our staff in Cedar Falls, Iowa. That is an thrilling alternative permitting for a hybrid working atmosphere! As a Buyer Service Consultant, your main position will contain making outbound calls to our present shoppers, gathering essential paperwork, and verifying statuses. This position affords a short-term contract employment alternative.

Duties:

• Make outbound calls to our present buyer base

• Collect required paperwork from clients

• Repeatedly monitor buyer statuses

• Tackle buyer queries and issues in a detail-oriented and well timed method

• Foster and preserve robust relationships with clients

• Promote our services and products to potential clients

• Doc all buyer interactions, transactions, feedback, and complaints meticulously

• Collaborate with the gross sales staff to determine targets, targets, and techniques

• Strictly adhere to all company insurance policies, procedures, and regulatory necessities

• Use your problem-solving perspective to make sure buyer satisfaction

• Deal with several types of clients successfully, even in aggravating conditions.

Necessities • Confirmed expertise in answering inbound calls, demonstrating element orientation and endurance in all buyer interactions.

• Prior work expertise in a name heart customer support position, most popular.

• Glorious customer support expertise, with the flexibility to empathize with and prioritize buyer wants.

• Proficiency in knowledge entry, guaranteeing accuracy and well timed enter of buyer data.

• Capable of successfully handle e-mail correspondence, responding to buyer inquiries in a well timed and element oriented method.

• Expertise with each inbound and outbound calls, demonstrating a proactive method to buyer communication.

• Proficiency in Microsoft Excel, with the flexibility to create, handle, and interpret spreadsheets.

• Proficiency in Microsoft Phrase, with the flexibility to draft element oriented correspondence and paperwork.

• Expertise with order entry, guaranteeing accuracy and effectivity in processing buyer orders.

• Potential to schedule appointments, managing a number of calendars and prioritizing duties based mostly on urgency and significance.

Robert Half is the world’s first and largest specialised expertise options agency that connects extremely certified job seekers to alternatives at nice firms. We provide contract, momentary and everlasting placement options for finance and accounting, know-how, advertising and marketing and artistic, authorized, and administrative and buyer assist roles.

Robert Half works to place you in the very best place to succeed. We offer entry to high jobs, aggressive compensation and advantages, and free on-line coaching. Keep on high of each alternative – everytime you select – even on the go. Obtain the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and rather more.

All candidates making use of for U.S. job openings have to be legally approved to work in the US. Advantages can be found to contract/momentary professionals, together with medical, imaginative and prescient, dental, and life and incapacity insurance coverage. Employed contract/momentary professionals are additionally eligible to enroll in our firm 401(okay) plan. Go to roberthalf.gobenefits.internet for extra data.

© 2024 Robert Half. An Equal Alternative Employer. M/F/Incapacity/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Phrases of Use (https://www.roberthalf.com/us/en/phrases) .