Customer Service Representative in Chandler, Arizona

Description We are seeking a Customer Service Representative in the Healthcare/NHS sector, based in Chandler, Arizona, 85224, United States. This job offers a long term contract employment opportunity. As a Customer Service Representative, you will be expected to manage customer accounts, process applications, and respond to inquiries with accuracy and efficiency.

Responsibilities:

• Process customer applications related to healthcare services efficiently

• Oversee and monitor customer accounts to ensure optimal service delivery

• Resolve any customer inquiries in a timely and detail oriented manner

• Keep an up-to-date and accurate record of all customer credit information

• Handle sensitive healthcare information in accordance with industry standards and regulations

• Work together with team members to deliver high-quality customer service

• Apply your skills in R Code, Customer Service, and Healthcare.gov to enhance service delivery

• Liaise with remote teams as needed to ensure seamless service provision

• Adhere to TRICARE and NIS guidelines in all customer interactions

• Use video tools for customer interaction when necessary Requirements • Applicants must have a strong background in Customer Service, preferably within the Healthcare/NHS industry.

• Must have experience with using HealthCare.gov for various customer service tasks.

• Proficiency in using video conferencing tools for customer interaction is a must.

• Familiarity with R Code is desirable, but not a mandatory requirement.

• Experience in working with offshore teams is an added advantage.

• Knowledge of TRICARE health program will be considered as a plus.

• The candidate should have a good understanding of the National Incident Management Assistance Teams (NIS) structure and operations. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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