Customer Service Representative in Chicago, Illinois

Description

We are in the process of recruiting a Customer Service Representative for a short-term contract employment opportunity. This role is based in Chicago, Illinois, 60604, United States, and is within the industry. The successful candidate will be primarily tasked with coordinating customer accounts, making outbound phone calls, and maintaining records.

Responsibilities:

• Conduct data entry tasks, ensuring all customer information is up-to-date and accurate.

• Review client documentation regularly in order to maintain a high level of accuracy.

• Make outbound phone calls as per the provided script.

• Cooperate with the internal team to coordinate minor account details.

• Analyze data and collaborate with the internal team to resolve any discrepancies.

• Use Microsoft Office 365 for various administrative tasks.

• Handle both inbound and outbound calls to provide exceptional customer service.

• Manage email correspondence, responding to customer inquiries and resolving any issues promptly.

Requirements

• Proficiency in answering inbound calls and providing excellent customer service

• Previous experience in a call center customer service role is necessary

• Strong data entry skills to ensure accurate customer records

• Expertise in managing both inbound and outbound calls

• Excellent email correspondence skills to respond to customer inquiries promptly

• Familiarity with Office 365 to manage customer information and perform administrative tasks

• Problem-solving skills to resolve customer issues quickly and professionally.

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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