Customer Service Representative in Chicago, Illinois

Description

Global Firm located in downtown Chicago is rapidly expanding in all markets and are looking for a competent and energetic Customer Service Professional to join their dynamic team. This is a hybrid role, working 4 days on-site and 1 day remote. Client offers excellent benefits!

Recruiter: Connie Stathopoulos

Responsibilities will include the following:

• Assists customers with any questions or issues they may have regarding the parts, including troubleshooting problems and providing technical support, with the assistance of the Technical Departments.

• Receive RFQ from customers and issue relevant quotations, indicating pricing, availability and delivery lead times.

• Follow-up pending quotations, proactively contacting customers and investigating the status of the offer.

• Receives and processes purchase orders from the customers.

• Prioritizes orders for spare parts to deal with breakdowns and escalates internally to meet Customer’s requirements. Works closely with Shipping and Receiving Clerks addressing urgencies.

• Prepares and sends the order confirmations to customer including the price, delivery dates, delivery terms, payment terms.

• Performs a proactive follow up of open orders and coordinates with the Logistic team to arrange shipments.

• Prepares the necessary shipping documents for customs clearance including pro-forma invoices.

• Arranges the proper return and replacement of the defective items under warranty, repair, wrongly ordered or delivered items.

• Builds strong relationships with customers, by means of recurrent on-line meetings and occasional customers’ plant visits.

• Other duties/responsibilities as assigned.

Requirements

Requirements:

• Providing excellent customer service is crucial in this role. Strong communication skills and the ability to work in a team, collaborate directly with customers and interact with personnel at all levels is required

• Strong organizational skills and attention to details are essential for managing multiple orders, tracking inventory, and ensuring timely delivery of spare parts to meet customer demands

• Knowledge of Microsoft Office is required

• Experience with SAP is a plus

• Proficiency in Spanish or Italian is an advantage

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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