Customer Service Representative in Chula Vista, California

Description

As a nonprofit organization, our client is committed to making a meaningful impact, and we need passionate individuals to help us serve our members, donors, and the communities we support. We are seeking a Customer Service Representative who thrives in a mission-driven environment and is dedicated to providing excellent service to our constituents, donors, and partners.

As a Customer Service Representative, you will be the frontline ambassador of our organization, assisting members, donors, and community partners with inquiries, program information, and support services. This role is ideal for a compassionate, detail-oriented individual who is passionate about helping others and creating positive experiences.

Key Responsibilities:

• Respond to inquiries via phone, email, and online chat, providing information about our programs, services, and initiatives.

• Assist donors with contributions, recurring donations, and tax-related questions.

• Provide guidance and support to community members seeking assistance from our programs.

• Maintain accurate records of interactions, ensuring timely follow-ups and resolution of concerns.

• Collaborate with internal teams to improve customer engagement and satisfaction.

• Help coordinate outreach efforts to promote events, fundraising campaigns, and volunteer opportunities.

• Identify and escalate urgent issues to the appropriate department or leadership.

• Support administrative tasks such as processing applications, updating databases, and assisting with reports.

  Requirements

• High school diploma or equivalent (Associate’s or Bachelor’s degree in a related field preferred).

• 1+ years of experience in customer service, nonprofit work, or community engagement.

• Strong communication and problem-solving skills, with a customer-first mindset.

• Ability to handle sensitive information with confidentiality and professionalism.

• Proficiency in Microsoft Office Suite and CRM systems (experience with donor management software is a plus).

• Bilingual skills are a plus, depending on the community served.

  TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .