Customer Service Representative in City of Industry, California

Description We are offering a permanent employment opportunity for a Customer Service Representative in the City of Industry, California. This role primarily entails processing customer orders, maintaining product inventory, and coordinating with various departments to ensure smooth operations. The selected candidate will be a part of a dynamic industry, where the primary workplace will be an office setting.

Responsibilities:

• Handle customer inquiries through phone or email and process their orders efficiently.

• Ensure product availability by coordinating with purchasing or fabrication departments.

• Collaborate with the shipping department to guarantee timely delivery of products.

• Maintain an accurate record of customer interactions and transactions.

• Use the Dynamics AX system to search for products in the database.

• Assist customers by providing them with detailed product information.

• Perform data entry tasks using an alphanumeric system.

• Manage multiple calls per day, ensuring high-quality customer service.

• Navigate various computer programs to support customer service operations. Requirements • Minimum of 3 years experience in a similar role as a Customer Service Representative

• Proficiency in Administrative Office operations and procedures

• Demonstrated experience in providing exceptional Customer Service

• Familiarity with Order Entry systems and processes

• Practical knowledge and experience with Dynamics Ax

• Ability to perform accurate Data Entry – Numeric

• Proficiency in Microsoft Office Suites, including Word, Excel, and PowerPoint

• Proven ability to effectively Assist Customers, ensuring their needs and queries are addressed promptly and professionally TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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