Customer Service Representative in Clifton, New Jersey

Description

We are seeking a diligent Customer Service Representative to join our team near Clifton, NJ on a contract-to-hire basis. In this role, you will be responsible for maintaining customer satisfaction by addressing their needs and queries efficiently. This role also includes the management of customer accounts and ensuring accurate record-keeping.

Responsibilities:

• Handle a variety of customer calls, including commercial and health plans.

• Efficiently resolve customer issues and inquiries.

• Ensure accurate data entry and maintenance of customer records.

• Assist in answering inbound and outbound calls.

• Handle email correspondence with customers in a detail-oriented manner.

• Use Microsoft Excel and Word for various administrative tasks.

• Actively monitor customer accounts and take necessary actions.

• Provide superior call center customer service.

• Assist with additional responsibilities as the situation warrants

Requirements • Demonstrated experience in answering inbound calls in a detail-oriented manner

• Previous experience in a customer service role within the manufacturing industry call center

• Exceptional customer service skills with the ability to resolve inquiries and complaints

• Proficiency in data entry tasks with a high degree of accuracy

• Experience with email correspondence and ability to compose clear and concise messages

• Familiarity with handling both inbound and outbound calls

• Proficiency in Microsoft Excel for data management and reporting purposes

• Skilled in using Microsoft Word for document creation and management TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .