Customer Service Representative in Dalton, Georgia

Description

We are seeking a Customer Service Representative for our reputable client, a thriving Tier 1 Automotive Supplier. The ideal candidate will have a minimum of 2 years of experience working in customer service/sales within a Tier 1 Automotive Supplier. This is an excellent opportunity for a motivated individual to forge ahead in their career, ensuring top-quality customer experiences.

Responsibilities:

• Manage all aspects of the order cycle, which includes but not limited to: PO review for accuracy, order entry, sending confirmations, issuing order status updates, tracking, and following up with proactive communication to ensure utmost customer satisfaction.

• Liaise regularly with other departments including customer service at other locations, credit, logistics, supply chain, operations, and sales to ensure orders are shipped in full and on time to our customers.

• Coordinate with management to authorize expenditures as needed to ensure delivery and high levels of customer satisfaction.

• Uphold our standard of excellence by ensuring compliance with all relevant processes, policies, and standards.

• Effectively handle complex situations that may impact the company image, sales and costs.

• Initiate the document dispute resolution process as necessary to maintain customer satisfaction.

• Efficiently perform all functions using various computer applications and communication channels.

• Confirm and enter 16-week forecasts, verifying whether customer orders align with tool capacity.

• Process manual orders and serve as the first line of communication for our customers.

Skills/Qualifications:

• Minimum of 2 years of customer service or sales experience within a Tier 1 Automotive supplier environment.

• Excellent written and verbal communication skills critical to this role.

• ERP experience is preferred but not required.

• Ability to work on site in North Georgia.

For any candidate looking to make their mark in a renowned automotive environment while providing top-tier customer service, this represents an excellent opportunity. If the above description matches your profile, we look forward to receiving your application!

Requirements

• Minimum of 2 years of customer service or sales experience within a Tier 1 Automotive supplier environment.

• Excellent written and verbal communication skills critical to this role.

• ERP experience is preferred but not required.

• Ability to work on site in North Georgia.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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