Customer Service Representative in Dayton, Ohio

Description

We are offering a long-term contract employment opportunity in Dayton, Ohio for a Customer Service Representative in the non-profit sector. In this role, you will be primarily responsible for managing customer interactions, maintaining meticulous records and processing service applications, licenses, and permits.

Responsibilities:

• Efficiently handle customer inquiries and complaints via multi-line telephone system

• Maintain and update electronic files with high precision

• Process service applications, licenses, and permits in a timely manner

• Conduct diligent follow-ups with parties for overdue payments through telephone and email

• Ensure accurate and prompt data entry into web-based databases

• Assist the public and contractors with paperwork and provide detailed information specific to the program/assigned area

• Balance cash drawer and manage receipts for environmental health payments

• Draft and manage accounting forms for deposits

• Oversee and maintain inventory of supplies and equipment

• Operate office equipment such as personal computers, photocopy machines, printers, fax, and credit card machines

• Utilize Microsoft Excel and Word for various tasks like Mail Merge and report generation.

Call Alison today for immediate consideration! 937.224.8326.

Requirements • Proficiency in answering inbound calls, managing customer inquiries and concerns professionally and promptly.

• Excellent customer service skills with a proven track record in building and maintaining customer relationships.

• Ability to perform data entry tasks with high accuracy and attention to detail.

• Experience in email correspondence, ensuring effective communication and prompt response to customer inquiries.

• Experience in managing both inbound and outbound calls, demonstrating effective communication and problem-solving skills.

• Proficient in Microsoft Excel and Microsoft Word, enabling efficient documentation and record-keeping.

• Experience in order entry, ensuring accurate and timely processing of customer orders.

• Ability to schedule appointments effectively, demonstrating excellent time management and organizational skills.

• Proficient in mail merge, assisting in creating personalized communication for customers.

• Experience in report generation, ensuring accurate and timely delivery of information for decision making.

• Ability to handle manual invoices, demonstrating attention to detail and accuracy.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .