Customer Service Representative in Eden Prairie, Minnesota

Description We are offering a permanent employment opportunity for a Customer Service Representative in the Health Insurance industry, located in Eden Prairie, Minnesota. In this role, you will be tasked with managing customer interactions, maintaining comprehensive customer records, and efficiently handling customer inquiries.

Responsibilities:

• Efficiently manage inbound phone calls in a call center environment from customers including members, providers, and facilities

• Identify and address customer needs, such as benefit and eligibility inquiries, billing and payment issues, treatment authorizations, explanation of benefits, and claims information

• Employ critical thinking skills to solve customer concerns and problems

• Maintain positive customer relationships by providing information and answering questions in a supportive manner

• Actively listen and ask relevant questions to identify specific customer questions or issues, while documenting necessary information in computer systems

• Navigate through complex computer systems to determine the issue status and provide appropriate responses to callers

• Work collaboratively with support resources to resolve customer issues and address escalated matters

• Use Microsoft Excel and Word to enter data and manage customer information

• Schedule appointments and manage email correspondence as part of customer service delivery. Requirements • Proven experience in answering inbound calls

• Prior experience in a call center customer service role

• Demonstrated ability in delivering high-quality customer service

• Proficiency in data entry tasks

• Experience in handling email correspondence with detail orientation

• Familiarity with both inbound and outbound call handling

• Proficiency in Microsoft Excel and Microsoft Word

• Experience in handling order entries efficiently

• Ability to schedule appointments in a detail oriented and timely manner

• Knowledge of the health insurance industry is preferred TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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