Customer Service Representative in Elk Grove Village, Illinois

Description We are seeking a Customer Service Representative to join our team in the Waste, Refuse & Environmental Waste Management industry based in Elk Grove Village, Illinois. This role offers a contract to hire employment opportunity and involves dealing with customer inquiries, maintaining customer records, and managing customer accounts.

Responsibilities:

• Handle customer inquiries via phone or in person, ensuring efficient and satisfactory resolution

• Accurately enter customer data and maintain customer records

• Collaborate with other departments to handle customer disputes and seek solutions

• Record customer interview information into the system for reference

• Process service requests such as installation, discontinuance, or change in service, ensuring accuracy of contract forms and charges

• Effectively manage customer accounts, monitor for any issues and take appropriate action

• Handle customer payments and bank deposits, as well as general office duties

• Address complaints related to billing or service rendered, directing service failure complaints to the relevant departments for investigation

• Foster positive customer relations by delivering services in a manner that promotes goodwill

• Assist in the sale of new or additional services as needed. Requirements • Proficiency in answering inbound calls and managing inbound/outbound calls

• Experience in a call center customer service role

• Strong customer service skills with a focus on delivering high-quality service

• Ability to efficiently perform data entry tasks

• Experience with email correspondence and ability to communicate effectively through written communication

• Proficiency in Microsoft Excel and Microsoft Word

• Experience in order entry and ability to accurately process orders

• Ability to schedule appointments and manage a busy schedule

• Previous experience in the waste, refuse, and environmental waste management industry is a plus

• Strong interpersonal skills and ability to work well in a team environment

• Ability to handle customer inquiries and complaints professionally and efficiently

• Strong problem-solving skills and ability to think on your feet

• High attention to detail and ability to multitask

• Excellent time management skills and ability to meet deadlines.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .