Customer Service Representative in Fairfax, Virginia

Description

Robert Half is seeking a Customer Service Representative for a company in Fairfax, VA. As a vital part of our team, you will be in charge of handling customer inquiries, processing customer applications, maintaining customer records, and monitoring customer accounts.

** Looking to fill position ASAP! This Customer Service Representative role will be working onsite M-F.

Responsibilities:

• Handle inbound and outbound customer calls in a professional manner

• Enter customer data accurately into the system

• Use Microsoft Excel and Microsoft Word to maintain and update customer records

• Process customer credit applications with accuracy and efficiency

• Respond to customer inquiries via email and over the phone

• Schedule appointments as required

• Monitor customer accounts and take appropriate actions when necessary

• Maintain a high level of customer service at all times

• Complete order entries accurately and promptly

• Use dispatching and logistics skills to manage customer service processes

Requirements

• Proficiency in answering inbound calls

• Experience in call center customer service

• Strong customer service skills

• Ability to perform data entry tasks with accuracy

• Experience in email correspondence

• Knowledge of handling both inbound and outbound calls

• Proficiency in Microsoft Excel and Microsoft Word

• Experience in order entry

• Ability to schedule appointments effectively

• Excellent verbal and written communication skills

• Ability to multitask and manage time efficiently

• Strong problem-solving skills and ability to handle difficult situations

• High level of patience and empathy towards customers

• Ability to work in a fast-paced environment

• Willingness to work in shifts, weekends, and holidays if required

• High school diploma or equivalent; further education in a relevant field will be appreciated

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .