Customer Service Representative in Fairfax, Virginia

Description We are offering a role in the financial services industry, located in Fairfax, Virginia. We are accepting applications for a Customer Service Representative position in our payment processing department. This role offers a contract to permanent employment opportunity and will operate on-site during standard working hours.

Responsibilities:

• Handling and processing customer payments promptly and accurately

• Keeping detailed and accurate records of customer accounts

• Following up on past due payments via phone calls, emails, and letters

• Updating customer account information and performing data entry tasks

• Delivering excellent customer service and resolving customer inquiries efficiently

• Sending out notices regarding overdue payments through various channels such as email, voicemail, and mail

• Learning and adapting to new tasks and responsibilities

• Using Office Suite for various tasks and responsibilities

• Contributing to the collections process when needed, although previous experience in this area is not a requirement. Requirements • A minimum of 1 year experience in a Customer Service role is required.

• Proven experience in Consumer Collections is necessary.

• Proficiency in Office software, including Word, Excel, and PowerPoint, is mandatory.

• Exceptional interpersonal and communication skills.

• Ability to handle stressful situations and remain calm under pressure.

• High school diploma or equivalent.

• Ability to work in a team environment and contribute positively.

• Strong problem-solving skills and ability to make quick decisions.

• Excellent time management and organizational skills.

• Ability to handle multiple tasks concurrently and meet deadlines.

• Willingness to learn new skills and adapt to changes.

• Strong commitment to customer satisfaction and quality service delivery. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .