Customer Service Representative in Fairfield, New Jersey

Description We are offering a permanent employment opportunity for a Customer Service Representative in Fairfield, New Jersey. The primary function of this role is to ensure smooth operations in a dynamic environment, focusing on order processing, customer service, and inventory management.

Responsibilities:

• Oversee the process of customer orders in a timely and accurate manner

• Manage customer inquiries and provide optimal solutions to their needs

• Maintain an up-to-date record of customer credit information

• Monitor customer accounts and initiate appropriate actions when necessary

• Coordinate shipping procedures and ensure accurate inventory tracking

• Handle orders of large kitchen equipment for detail oriented kitchens and restaurants

• Assure seamless communication with customers and provide personable service

• Utilize SAP or other relevant software to manage customer orders and inventory

• Collaborate with warehouse associates and the operations manager for efficient workflow

• Ensure a high level of verbal and written communication skills. Requirements • Proficiency in Customer Service is a must, with the ability to handle clients’ queries efficiently.

• Demonstrated ability to resolve customer service issues promptly and professionally.

• Experience in order entry is required, with the ability to process and track orders accurately.

• Excellent communication skills, both written and verbal, are mandatory.

• Ability to work collaboratively in a team-oriented environment.

• Strong problem-solving skills with a knack for understanding customers’ needs.

• Proficiency in using customer relationship management (CRM) software.

• Must be able to handle multiple tasks simultaneously in a fast-paced environment.

• Strong attention to detail and organizational skills.

• Must demonstrate a high degree of professionalism and the ability to maintain confidentiality.

• Prior experience in a customer service role would be a distinct advantage.

• Ability to work in shifts, including weekends and holidays, if required.

• High school diploma or equivalent; higher degree in a relevant discipline would be a plus.

• Bilingual or multilingual skills would be an asset.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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