Customer Service Representative in Fallbrook, California

Description

We are seeking a motivated, diligent Customer Service Representative to join our hospitality team. This role is suited to both experienced candidates and recent graduates looking to step into the hospitality sector. The successful candidate will be responsible for cultivating positive customer relationships and offering attentive service that exceeds expectations.

Responsibilities:

• Managing incoming calls and customer service inquiries.

• Providing accurate, valid, and complete information by using the right methods/tools.

• Meeting personal/customer service team sales targets and handling quotas.

• Resolving customer complaints, guiding them and providing relevant information.

• Greet customers when they arrive and make them feel welcome.

• Check customers in and out, and handle cash transactions.

• Coordinate with staff about available rooms and special requests.

  Requirements

• High School Diploma. Additional qualification in hospitality being a plus.

• Comfortable using computer systems, and learning new technical applications.

• Strong phone contact handling skills and active listening.

• Ability to adapt/respond to different types of characters.

• Excellent communication and presentation skills.

• Ability to multitask, prioritize, and manage time effectively.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .