SPECTRUM
JOB REQUIREMENTS: Good listener. Multi-tasking problem-solver.
Enthusiastic communicator. Does this sound like you? If so, consider
starting your career at Spectrum as a professional Customer Service
Representative on our billing team. BE PART OF THE CONNECTION At
Spectrum, we keep more than 31 million customers connected by delivering
Internet, Voice, and Video solutions to power today’s evolving network
demands. Customer Service Representatives on our billing team are vital
to our mission, providing the product knowledge and account support that
our customers rely on. Here, you will work in a fast-paced environment
alongside a great team of helpful co-workers. WHAT OUR CUSTOMER SERVICE
REPS ENJOY MOST Talking to many different types of people from across
the country Answering inbound phone calls from customers related to
billing inquiries Empathizing with customers while accurately addressing
their billing needs and meeting our high customer service standards
Establishing and growing professional, positive relationships with
Spectrum customers Collaborating with management on customer issue
escalations Representing a Fortune 100 company with professionalism and
courtesy We are a large organization operating 24/7 bustling call
centers offering a variety of shifts. On any given day, you’ll find
yourself in the office, navigating multiple computer programs, and
speaking with customers over the phone. People who succeed in this role
are understanding, resilient, professional, and treat others with
kindness and respect. If you can see yourself working in this
environment, you’ll feel at home on our billing team. WHAT YOU’LL
BRING TO SPECTRUM Required Qualifications Education: High school diploma
or equivalent Schedule: Ability to work a variety of schedules including
nights, weekends, and holidays Language: Ability to read, write, speak
and understand English Preferred Qualifications Experience: 6+ months of
customer service experience; 6+ months of experience working with
computers and software applications; previous work in cable operations
or a telecommunications call center Technical Skills: MS Office,
computer skills, typing Skills: Communication, organization, time
management, problem-solving, efficient, multi-tasking, customer service
Abilities: Dependable, courteous, enthusiastic, empathetic,
results-driven, professional, resilient SPECTRUM CONNECTS YOU TO MORE
Supportive Teams: Learn from managers and work with team-oriented
colleagues who want you to grow and succeed Competitive Pay: Generous
$20 per hour starting pay Dynamic Growth: The growth of our industry
and evolving technology will power your career as you move up or around
the company Learning Culture: We invest in your learning, and provide
paid training and coaching to help you succeed Total Rewards: Our
comprehensive benefits are among the best in the industry Apply now,
connect… For full info follow application link. EOE, including
disability/vets ***** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/671F7104B33A49C4
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