Customer Service Representative in Franklin, Tennessee

Description We are offering a short term contract employment opportunity for a Customer Service Representative in Franklin, Tennessee. The successful candidate will be an integral part of our team, handling customer service calls, maintaining accurate customer records, and resolving customer inquiries.

Responsibilities:

• Respond to various inquiries and issues via customer service calls and live chats

• Handle communications such as faxes, emails, and voicemails from consumers, e-commerce customers, and retail accounts

• Maintain accurate customer records and process customer credit applications efficiently

• Assist with customer returns and order maintenance

• Collaborate directly with sales representatives as required

• Run periodic reports and monitor customer accounts, taking appropriate action when necessary

• Schedule appointments and manage data entry tasks

• Use Microsoft Word and Excel for various tasks

• Handle both inbound and outbound calls, ensuring the best experience for our customers. Requirements • Proficiency in answering inbound calls with professionalism and courtesy.

• Prior experience in call center customer service is crucial.

• Exceptional customer service skills, including the ability to empathize and build relationships.

• Fast and accurate data entry skills.

• Ability to handle email correspondence efficiently, ensuring timely and appropriate responses.

• Experience in handling both inbound and outbound calls effectively.

• Proficient in Microsoft Excel, able to create spreadsheets, use formulas, and interpret data.

• Knowledge of Microsoft Word, capable of creating and editing documents.

• Experience in order entry, ensuring accuracy and speed.

• Ability to schedule appointments, manage calendars, and coordinate with other team members.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .