Customer Service Representative in Fuzhou, Fiji

Customer Service Representative

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Date:Jan 22, 2025

Location: Fuzhou, FJ, China

Company: Oregon Tool

工作地点 : Fuzhou

携手共 进，共创辉煌 。

奥力根工具集 团公司已经取得了一些令人引以为豪的成就，我们认为是时候邀请您成为其中的一员了。在奥力根工具工作，您将创建自己的职业生涯，并在做好自己的工 作的同 时为整个公司做出贡献。我们寻找的是那些勇于挑战并期望周围的伙伴也抱有同样态度的人。我们是一个以目标为导向的组织，我们坚定地致力于为团队成员的才华展现创造机会，从而鼓舞他们周围的伙伴，以使我们共同赢得胜利 。

在全球2,4 00 名 团队成员中，您不仅仅是链条中的一环。在新产品、项目和业务部门等领域，奥力根工具为您提供了在我们的业务中进行系统性变革的空间。您将怎样留下自己的印记呢 ?

Primary Duties and Responsibilities:

• Independent order processing, co-ordination with the material planning department and production, and ensuring flawless dispatch routes to the customer in co-operation with the shipping department.

• Customer-oriented clarification of disruptions within the order processing,

• Checking of incoming payments.

• Customer service by telephone in co-ordination with the sales representatives.

• Forwarding of customer complaints to the sales department.

• Effectively manage client relationships

• Increase customer satisfaction by improving internal processes in close collaboration with the commercial operations team

• Work with the Relationship Manager to achieve the business target

• On-going support for existing dealers

• To help the sales on board new clients into system by managing account opening/customer due diligence procedures

• Schedules personnel responding to critical situations in a timely way to achieve customer satisfaction.

• Support Sales in promoting service contracts and service products to help capture service revenue.

• Provide order process support in segment such as customer data recording, contract negotiation, delivery tracking and payment condition, etc

• Coordinates customer visit and supports the sales with application assistance, campaign inquiries, and problem resolution.

• Regularly organize internal sales meeting and produce or assist with production of sales and management reports.

• Collaborate with Service and Marketing organization and monitoring of service issues, marketing activities and metrics for sales leads, from generation through to closure by the sales teams.

• Required to support sales in bidding work and handle commercial issues and other preparation.

• Provide assistance to management team of Segment on all aspects of the business.

• Other duties as assigned from time to time by the supervisor.

Education:

Bachelor degree or above in international business, Science or relevant specialty

Skills/Abilities:

• 1 to 5 years working experience in customer service field or relative experience.

• Good English skill in written and reading is a plus.

• Be familiar with SAP system.

• Word, Excel, Outlook, and PowerPoint.

• Strong customer focus with the ability to communicate and interact professionally with our customers.

• Strong learning capability and self-motivated.

• Strong business, analytic, interpersonal, and communication skills.

• Independent personality with great problem-solving skills, desire for responsibility and willingness to travel.

  福利优势:

• 五险一金以及补充商业医疗保险

• 带薪年假（每年10天）

• 工龄奖（从工作第六年开始）

• 免费午餐

• 交通补贴

• 节假日过节费

• 职业发展机会

  关于我们:

  奥力根工具集团公司是一家全球性的、拥有高端品牌的、售后市场驱动的精密切割工具平台。在奥力根工具，我们的目标是创建、培养和维持一种全球包容的文化，在这种文化中，差异化能驱动创新的解决方案，以满足我们员工和客户的需求。我们向各位有才能的个人发出邀请，不仅因为这是在做正确的事情，同时也是因为这将使我们的公司变得更加强大。

  了解更多关于我们公司的信息，请访问我们的官方网站www.oregontool.com

  奥力根工具集团公司将只雇佣具有合法就业许可的人员。 任何就业机会都需要通过背景调查和药物筛查。奥力根工具集团公司不歧视任何性别，种族，肤色，宗教，年龄，婚姻状况，国籍，公民身份，残疾，退伍军人，或任何其他受法律保护的身份。

  在申请过程中，我们不会要求或收集任何机密的、专有的或敏感的个人身份信息(例如: 出生日期、驾驶证号码、或信用卡、银行账户或其他财务状况信息)。如果您提交此类信息，您将自行承担风险，我们将不承担任何责任或对您提交信息的后果负责。 本通知不可视为雇佣确认或创建任何雇佣的条件。