Customer Service Representative in Golden Valley, Minnesota

Description

We are in search of a Customer Service Representative to join our client in based in Golden Valley, Minnesota. This role primarily involves handling customer inquiries, maintaining customer records, and troubleshooting customer issues. This is a temporary job opportunity, expected to last through January 2025.

Responsibilities:

• Handle customer inquiries primarily through email and over the phone, ensuring efficient and effective resolution

• Troubleshoot customer login and hour submittal issues using the electronic timekeeping system

• Monitor customer accounts and take appropriate actions as needed

• Respond to customers’ inquiries about their pay schedules and hours submitted

• Provide copies of previous pay stubs and similar documents upon customer request

• Utilize various software and platforms

• Manage up to 50 customer inquiries per day

• Provide exceptional customer service experience, demonstrating patience and professionalism at all times

• Leverage technological skills for efficient data entry and order processing.

Requirements

• Proficiency in Microsoft Excel and Microsoft Word

• Experience in a call center customer service role

• Ability to handle both inbound and outbound calls efficiently

• Strong customer service skills and a customer-first mindset

• Excellent data entry skills, with a focus on accuracy and speed

• Ability to handle email correspondence professionally and promptly

• Comfort with technology and ability to learn new systems quickly

• Ability to answer inbound calls promptly and professionally

• Excellent problem-solving skills and ability to handle customer issues effectively

If you think you are a strong fit for this role please apply and give us a call at: 952-473-0442. Thank you!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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