Customer Service Representative in Grand Rapids, Michigan

Description

We are seeking a Customer Service Representative to join our team. This role offers a contract to permanent employment opportunity on the Northeast side of Grand Rapids. As a Customer Service Representative, you will play a pivotal role in maintaining customer satisfaction by managing customer orders, resolving inquiries, and ensuring effective communication within the organization.

Responsibilities:

• Process customer credit applications accurately and efficiently

• Maintain and update customer records to ensure accuracy

• Handle customer inquiries and concerns in a detail-oriented manner

• Coordinate with sales, manufacturing, and shipping departments to ensure correct terms and delivery information

• Record and update documents such as sales orders, return authorizations, and invoices

• Communicate pricing and availability to customers as required and provide quotes

• Work closely with freight carriers to set up shipments and file claims for lost or damaged shipments

• Generate international shipping documents including proforma invoice, shippers’ letter of instruction, bill of lading, commercial invoice, packing list, certificate of origin

• Ensure all orders are shipped in a timely manner to meet internal service levels

• Collaborate with various departments to resolve customer service issues.

Requirements • Demonstrable experience in answering inbound calls effectively and professionally

• Prior work experience in a call center customer service setting

• Exceptional customer service skills, with the ability to handle queries and complaints

• Proficiency in data entry tasks, ensuring accuracy and attention to detail

• Experience with email correspondence, responding promptly and professionally to customer inquiries

• Ability to manage both inbound and outbound calls in a timely and efficient manner

• Proficiency in Microsoft Excel and Microsoft Word for data management and document creation

• Experience in order entry, ensuring all details are accurate and updated

• Ability to schedule appointments, coordinating with multiple stakeholders when necessary

• Experience in entering invoices accurately into the system

• Knowledge of customer invoices, including creation, management, and follow-up

• Experience with SAP software for various customer service and administrative tasks. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .