Customer Service Representative in Grand Rapids Nt, Michigan

Description

We are offering a contract to hire employment opportunity for a Detail Oriented Customer Service Representative in Grand Rapids, Michigan. The selected candidate will be tasked with handling customer inquiries, maintaining customer records, and managing customer accounts, among other duties in a detail-oriented office environment.

Responsibilities:

• Respond to customer inquiries in a detail oriented and timely manner, ensuring high levels of customer satisfaction

• Accurately enter and process orders and returns from customers, using our internal systems

• Handle inbound calls, addressing concerns related to order fulfillment, billing issues, product problems, and general client concerns

• Provide outbound calls when necessary to follow up on issues and provide resolution

• Keep customer information in the customer service database up to date

• Collaborate with the leadership team to stay informed about product knowledge and any changes in company or departmental policies

• Contribute to additional tasks as assigned by management and participate in all required meetings and training

• Work on managing ticket queues effectively and efficiently to comply with current guidelines

• Ensure accurate and timely communication regarding order status.

Requirements • Demonstrated experience in efficiently and effectively handling inbound calls.

• Previous experience in a customer service role within a call center.

• Exceptional customer service skills, showcasing empathy, patience, and problem-solving abilities.

• Proficiency in data entry, with a focus on accuracy and attention to detail.

• Experience in managing email correspondence, responding promptly to customer inquiries.

• Ability to handle both inbound and outbound calls effectively.

• Proficiency in Microsoft Excel, including data manipulation and analysis.

• Proficiency in Microsoft Word, with the ability to draft detail-oriented correspondence.

• Experience in order entry, processing customer orders accurately and promptly.

• Ability to schedule appointments, coordinating across different time zones if necessary.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .