Customer Service Representative in Greenville, South Carolina

Description We are offering a permanent employment opportunity for a Customer Service Representative in the non-profit sector, based in Greenville, South Carolina, 29607, United States. This role will involve a variety of duties, primarily focusing on customer interactions, managing account details, and ensuring customer satisfaction.

Responsibilities:

• Handle primarily inbound calls to address customer issues and inquiries

• Activate new cards for customers as and when required

• Update and maintain customer account information in the system

• Utilize internal software effectively to take and add notes to customer accounts

• Resolve issues related to customer cards and accounts

• Ensure customer satisfaction through efficient and effective service

• Assist in Spanish translation if required to enhance customer service for Spanish speaking customers. Requirements • Proficiency in providing high-quality customer service

• Proven ability to ensure customer satisfaction

• Fluency in the Spanish language, both written and spoken

• Experience with Spanish translation, able to effectively communicate in both languages

• Familiarity with non-profit industry, understanding its unique customer service needs

• Demonstrated ability to handle and resolve customer inquiries and complaints efficiently

• Strong interpersonal and communication skills

• Proficient in computer skills, including Microsoft Office suite and customer relationship management software

• Ability to work well in a team environment

• Excellent problem-solving skills, able to think on feet during customer interactions

• High degree of patience and professionalism when dealing with diverse customer base

• Willingness to learn and adapt to new technologies and procedures related to customer service. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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