Customer Service Representative in Greenwich, Connecticut

Description

We are offering a contract-to-hire employment opportunity for a Customer Service Representative in Greenwich, Connecticut, with a focus on supporting our Collections team. This role is essential in maintaining strong customer relationships by addressing inquiries, assisting with payment issues, and ensuring customer accounts are accurately updated.

Responsibilities:

• Handle inbound calls with a professional and empathetic approach, assisting customers with payment concerns or account inquiries.

• Process and monitor customer tickets through our internal system, ensuring prompt resolution.

• Communicate with customers via email and phone to provide payment reminders, address billing disputes, and offer solutions.

• Update and maintain customer account information, including payment status and account notes.

• Collaborate closely with the Collections team to provide accurate information on overdue accounts and payment arrangements.

• Clearly explain service charges, late fees, and payment terms, ensuring customers understand their account status.

Requirements

• Proficiency in answering inbound calls and providing customer service

• Experience with QuickBooks

• Ability to maintain professional email correspondence with customers

• Skilled in order entry and processing customer orders accurately

• Capability to schedule appointments efficiently

• Excellent interpersonal and communication skills

• Ability to work effectively in a team and independently

• Strong problem-solving skills and the ability to handle customer complaints

• High attention to detail and organizational skills

• Flexibility to work in different shifts or extended hours if required

• Proficient in using customer relationship management (CRM) software and other related applications

• High school diploma or equivalent; higher education or certifications in related fields would be a plus

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .