Customer Service Representative in Hazleton, Pennsylvania

Description

Robert Half is working with a local organization on staffing a dedicated and empathetic Customer Service Representative to join their healthcare team. The ideal candidate will support their patients by providing vital information and support regarding medical bills and the financial assistance options available to them.

Key Responsibilities:

• Provide high-quality customer service to patients, assisting them with queries about medical bills, insurance coverages, payment options, and other financial matters.

• Help patients understand their bills and decipher what their insurance covers.

• Educate patients about the various financial assistance programs available and guide them through the application process.

• Work closely with the billing department and insurance agencies, ensuring optimal communication and resolution of issues.

• Maintain patient confidentiality at all times.

  Requirements

Required Qualifications:

• A minimum of 2 years of experience in customer service; healthcare sector experience is a plus.

• Excellent verbal and written communication skills.

• Strong empathy and patience in dealing with the concerns of patients and their families.

• Proficiency in handling and resolving complex issues.

• Detail-oriented with a strong focus on providing accurate and reliable information.

• Must possess a strong understanding of healthcare billing systems and medical terminologies.

Candidates should be comfortable with traveling to Allentown, PA for the first 4 weeks for training.

Mileage will be reimbursed.

Hours: 8:30a-4:30pm

If you are passionate about making a difference in the lives of patients and have the skills detailed above, we encourage you to apply. This role will be filled by the end of the week so if you would like to be considered immediately, contact us today at 610-882-1700!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .