Customer Service Representative in Heerlen, Netherlands

About Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines. Our 107,000 colleagues serve people in more than 160 countries.

About Job:

This is a full-time on-site role as a Customer Service Representative located in Heerlen.

The Customer service representative will be responsible for providing exceptional customer service, resolving inquiries and issues, and ensuring customer satisfaction.

The role involves handling customer orders, calls and emails, as well as maintaining accurate customer records and escalating complex cases to appropriate departments.

Excellent communication skills and a customer-centric approach are essential for success in this role.

Responsibilities:

• Assist with placement of orders, credit notes, returns, etc.

• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Identify and assess customers’ needs to achieve satisfaction.

• Build sustainable relationships of trust through open and interactive communication.

• Provide accurate, valid, and complete information by using the right methods/tools.

• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

• Follow communication procedures, guidelines, and policies.

• Check and follow up of customer inventories.

• Handle product recalls, product experience report.

• Work with the CS supervisor to ensure proper customer service is being delivered.

• Assist in any new project implemented in the CS.

Qualifications

• Excellent verbal and written communication skills in Dutch, good knowledge of English, knowledge of French is a plus

• Previous experience in a customer service.

• Strong problem-solving and multitasking abilities, manage time effectively. Ability to remain calm and professional when dealing with challenging situations and work under pressure.

• Proficiency in using customer service software, SAP, Sales Force, and Microsoft Office.

• Strong attention to detail and accuracy

• Ability to work as part of a team and collaborate effectively.

• High school diploma or equivalent; college degree preferred.

What can we offer you?

Abbott provides a varied, challenging and international position in a dynamic and pleasant working environment. In our organization, you can count on excellent primary and secondary benefits, a positive working atmosphere, a personal growth plan, extensive training opportunities and good career perspective. We are in the business of advancement, both in health solutions and in the lives and careers of our employees. Our work across the world and in many areas of healthcare provides a rich environment for our employees to explore career paths, interests and opportunities.

How to apply?

If you are appealed by Abbott, looking for a job with meaning and recognize yourself in the outlined profile, please make your interest known. You can apply via our website (https://www.jobs.abbott/) with your CV and letter of application.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email [email protected]