Customer Service Representative in Indianapolis, Indiana

Description We are seeking a Customer Service Representative in INDIANAPOLIS, Indiana. This role offers a contract to permanent employment opportunity within a dynamic call center environment. The selected individual will be responsible for customer service duties, membership renewals, and addressing inquiries from veterans.

Responsibilities:

• Handle a high volume of customer inquiries, potentially up to 150 per day during peak times.

• Skillfully manage membership renewals, ensuring customer satisfaction.

• Accurately document conversations and perform data entry tasks.

• Use basic office skills along with Microsoft Word and Microsoft Excel for daily tasks.

• Strictly comply with the no cell phone use policy during working hours.

• Uphold punctuality and attendance to maintain workflow efficiency.

• Maintain a business casual dress code as part of detail oriented conduct.

• Keep customer credit records with high accuracy.

• Process customer credit applications with due diligence. Requirements • Proven experience in Customer Service is required.

• Must possess basic office skills.

• Proficiency in Microsoft Word and Microsoft Excel is necessary.

• Experience in Data Entry is a must.

• Ability to perform Data Entry with numeric values is crucial.

• Prior experience in a Call Center is highly desirable.

• Excellent communication and interpersonal skills are essential.

• Ability to handle difficult customers with patience and professionalism.

• Must be able to multitask and manage time effectively.

• Ability to work in a fast-paced, high-volume environment.

• Must have problem-solving skills and the ability to think on their feet.

• High school diploma or equivalent is required; a higher degree would be a plus.

• Must be able to work flexible hours, including evenings and weekends. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .