Customer Service Representative in Indianapolis, Indiana

Job Description:

As a Customer Service Representative, you will thoroughly and efficiently gather participant information, address concerns and issues, educate participants to prevent the need for future contacts, and document interactions. This role requires excellent customer service skills and the ability to resolve issues in a timely and professional manner.

Key Responsibilities:

• Provide excellent customer service and one-call issue resolution.

• Handle incoming phone calls and assigned email requests along with escalated items.

• Assist participants with registration and login issues.

• Assist participants with navigation on the website for their specific program.

• Assist participants with overall questions concerning the applications available to them on the private portal.

• Work with Account Management on escalated issues of a non-routine nature.

Qualifications:

• High School Diploma or GED.

• Proficiency in the utilization of computer software applications, including MS Word and MS Excel.

• Pleasant telephone voice, tone, and manner.

• Willingness to work a flexible schedule and overtime when needed.

• 1-3 years of experience in a technical call center environment or transferable skills.

Work Environment:

• This is a HYBRID ROLE.

• In-office training is mandatory.

Home Office Requirements:

• Must have a private room with a door.

• The ability to hardwire the laptop into the internet (cannot use WiFi).

• Work From Home cannot be a substitute for childcare.

Shift Availability:

• 8:00am – 4:30pm EST (M-F)

• 8:30am – 5:00pm EST (M-F)

• 1:30pm – 10:00pm EST (M-F)

• 7:00am – 5:30pm EST (M / Tu / Fr / Sat)

• 9:00am – 6:30pm EST (M / Tu / W / Fr) and 9:00am – 1:00pm EST (Sat)

Pay and Benefits

The pay range for this position is $16.00 – $16.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Indianapolis,IN.

Application Deadline

This position is anticipated to close on Feb 26, 2025.

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.