Customer Service Representative in Indianapolis, Indiana

Description We are seeking a Customer Service Representative who will be a vital member of our team in the Payments – Corporate industry, based in INDIANAPOLIS, Indiana. In this role, you will manage customer interactions, maintain detailed customer records, and address customer concerns. This role offers a contract to permanent employment opportunity.

Responsibilities:

• Delivering excellent customer service through various channels such as phone, email, and chat.

• Initiating trouble tickets to address specific customer issues.

• Clearly and succinctly explaining product options and associated charges to customers.

• Efficiently navigating through the necessary customer service systems and tools while assisting the customer, primarily using the CRM application.

• Assisting customers with making payments over the phone, and/or providing alternate payment options.

• Resolving routine or standard problems using existing procedures, and seeking guidance from others as needed.

• Maintaining quality scores and call center metrics.

• Promoting self-service tools like IVR and the Web.

• Keeping customers informed about promotions and/or new or upgraded products.

• Providing quotes for rates and encouraging customers to take advantage of prepay options.

• Undertaking other duties and responsibilities as required or assigned. Requirements • Possess strong customer service skills with a proven track record of handling customer inquiries and complaints effectively.

• Proficiency in data entry tasks, with a keen attention to detail and accuracy.

• Ability to conduct and apply thorough research for resolving customer issues and improving service delivery.

• Skilled in detail oriented email correspondence, demonstrating excellent written communication abilities.

• Experience in preparing customer quotes, understanding customer needs, and offering appropriate product or service solutions.

• Proficiency in Spanish language, both written and spoken, is required for effective communication with our diverse customer base.

• Familiarity with the payments or corporate finance industry is preferred. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .