Customer Service Representative in Indianapolis, Indiana

Description We are offering a contract to hire employment opportunity for a Customer Service Representative in Indianapolis, Indiana. The primary focus of this role is to provide exceptional customer service in a law firm setting. As part of the team, you will be the first point of contact for customers, managing their inquiries and providing solutions.

Responsibilities:

• Handle inbound calls from customers, providing information and transferring calls as necessary

• Accurately process customer applications and orders

• Maintain up-to-date customer records, ensuring all information is correct and current

• Monitor customer accounts and take action as needed

• Manage email correspondence with customers, responding promptly and professionally

• Utilize software, such as Nextive, to manage customer service processes

• Maintain a professional demeanor and positive energy to create a pleasant customer experience

• Utilize basic computer literacy skills, including Microsoft Excel and Word, to perform job functions

• Schedule appointments as necessary, ensuring efficient coordination of schedules

• Proactively solve problems, demonstrating a commitment to helping customers. Requirements • Proven experience in a customer service role, ideally within a call center environment

• Proficient in Microsoft Word and Excel

• Strong data entry skills with an eye for detail and accuracy

• Ability to handle both inbound and outbound calls effectively

• Excellent email correspondence skills, ability to communicate clearly and professionally

• Experience in order entry and processing

• Ability to schedule appointments accurately and efficiently

• Exceptional customer service skills, with a focus on delivering high-quality service

• Ability to multitask and handle high volumes of calls and inquiries

• Excellent problem-solving skills and the ability to think on your feet.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .