Customer Service Representative in Indianapolis, Indiana

Description

We are looking for a Customer Service Representative to join our team on the east side of Indianapolis, Indiana. As a key player in the customer service industry, you will be tasked with handling customer queries, processing customer applications, and maintaining accurate customer records. This role offers a contract to hire employment opportunity and requires a high level of organization and attention to detail.

Responsibilities:

• Handle high-volume customer inquiries and membership renewals in a timely and professional manner.

• Accurately and efficiently process customer applications.

• Maintain precise records of customer interactions and data entry of conversations.

• Monitor customer accounts and take appropriate action when necessary.

• Ensure adherence to strict attendance and punctuality expectations.

• Maintain a business casual dress code and adhere to workplace guidelines such as no cell phone use during working hours.

• Utilize MS Word and MS Excel for various tasks.

• Possess the ability to handle up to 150 calls per day during peak times.

• Uphold the company’s commitment to providing excellent customer service.

• Utilize basic office skills to complete daily tasks and responsibilities.

Requirements • Proven experience in a Customer Service role

• Proficiency in MS Word and MS Excel

• Basic Office Skills, including handling phone calls and emails, scheduling appointments, and maintaining records

• Experience in a Call Center environment would be an asset

• Strong Data Entry skills, both alphanumeric and numeric

• Excellent communication and interpersonal skills

• Ability to handle stressful situations and remain calm and professional

• High level of accuracy and attention to detail

• Flexibility to work in different shifts or extended hours if required

• Demonstrated ability to handle multiple tasks simultaneously

• High school diploma or equivalent qualification

• Knowledge of customer service software, databases, and CRM tools is a plus.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .