Customer Service Representative in Kearneysville, West Virginia

Schonstedt Instrument Company, Inc.

Buyer Service Consultant

Kearneysville, West Virginia, United States

Radiodetection is a world chief within the design and improvement of check tools, utilized by utility firms, to assist set up, defend and preserve their infrastructure networks. Radiodetection is headquartered in Bristol with places of work around the globe. It’s a subsidiary of SPX.

This place delivers a excessive stage of inside gross sales/customer support and responsiveness to our full vary of consumers. The function is positioned in our head workplace in Kearneysville, WV supporting our Radiodetection clients. Obligations embody, however are usually not restricted to, being a part of a coordinated workforce that focuses on understanding buyer wants, making certain buyer satisfaction, offering well timed responses and supporting all customer support features. Our customer support workforce encourages income development by way of serving to companions and clients with normal inquiries, gross sales quotes, and orders, in addition to supporting any questions, complaints, and offering details about our services and products.

Supporting clients by way of phone, net, and e-mail inquiries (managing shared inbox)
Correct and well timed means of buyer gross sales orders in our ERP system, together with coordination of freight/customized types, and different customer support associated requests and processes
Creating new buyer accounts and call information; liable for sustaining correct information
Coordinating credit score purposes and tax paperwork (if relevant) with our finance division
Main assist required to comply with buyer inquiries by way of the gross sales course of (together with submit sale follow-up as wanted) to make sure clients are glad
Conduct GAN export compliance screening for worldwide buyer quotes and orders
Chargeable for gross sales and aftermarket gross sales centered on customer support features; resembling prcoessing gross sales and repair quotations and orders.
Generate invoices for merchandise, components, restore providers bought to clients
Generate pro-forma and business invoices for worldwide gross sales and shipments
Observe shipments and report standing updates to clients
Diligent and proactive communication and coordination between quick supervisors, operations/manufacturing, service, delivery, finance, gross sales workforce, and clients
Help challenges raised by will increase in demand or tight lead-times
Establish and assist implementation of enhancements to function and customer support workforce
Improve gross sales & lead era by way of buyer surveys, database optimization and sustaining up-to-date buyer information and reference lists
Enter, distribute, and assist handle gross sales leads in Microsoft Dynamics (CRM)
Handle points of CRM (contacts lists and buyer knowledge base) to assist firm’s gross sales efforts, together with direct communication with sellers, distributors, and customers of kit
Some other duties as assigned

Consideration to element
Expertise in knowledge entry, invoicing and delivery documentation
Correct information/file upkeep
Glorious buyer relations and assist abilities
Glorious communication and teamwork abilities
Expertise with MS Workplace packages (Phrase, Entry, Excel, Energy Level, Outlook)
Capability to straight assist buyer requests and questions (on-line and phone assist)
Capability to prioritize and work unsupervised
Assembly gross sales (and different) targets as outlined by annual KPIs
Report on KPIs and establish shortfalls to administration, as quickly as they’re obvious
Well timed entry and accuracy of knowledge entered in ERP system
Well timed response to all incoming inquiries
Timeliness and high quality of all customer support features
Adherence to customer support processes and procedures

Most popular:
Some database expertise &… For full data comply with software hyperlink.

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