Customer Service Representative in Keene, New Hampshire


Buyer Service Consultant

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Date:Sep 18, 2023

Location: Keene, NH, US, 03431

Firm: Dover Company

Markem-Imaje is a trusted world producer of product identification and traceability options, providing a full line of dependable and revolutionary inkjet, thermal switch, laser, print and apply label techniques. Markem-Imaje delivers totally built-in options that allow product high quality and security, regulatory and retailer compliance, higher product recollects and improved manufacturing processes.

Are you a self-motivated, assured, and passionate Buyer Service Consultant who has expertise constructing buyer rapport and delivering immediate, correct, skilled service?

On this function you’ll… function the first interface for patrons. You’ll navigate our ERP system (SAP) to course of quotes, orders, returns, credit, debits and repair notifications. Constantly ship top quality service that instills buyer confidence and loyalty.

You’ll have a chance to… contribute to a company dedicated to steady enchancment and uncompromised service ranges via teamwork and collaboration.

It’s best to possess… expertise constructing buyer rapport, superior knowledge entry and communication abilities, skill to multi-task and work in fast-paced atmosphere, together with sturdy problem-solving abilities.

Nice package deal together with Bonus, CAREER Development and Nice Advantages…

Principal Actions / Duties / Obligations:

  • Interpret and course of buyer requests and common inquiries

  • Collaborate with cross-functional staff members to fulfill buyer necessities

  • Create and keep ERP system data with a superior stage of accuracy

  • Preserve Firm product and repair data enough to fulfill buyer wants

  • Constantly present correct, immediate, skilled service and follow-up

  • Decisively resolve routine buyer considerations

  • Leverage buyer suggestions to drive steady enhancements

    Training and/or Expertise Required:

  • Excessive Faculty Diploma or equal required; 2 or 4-year diploma most popular

  • Earlier customer-facing expertise and knowledge entry expertise

    Common Abilities:

  • Superior knowledge entry velocity, accuracy, and a focus to element

  • Capability to thrive in fast-paced atmosphere and stay calm beneath strain

  • Robust planning and organizational abilities

  • Wonderful written and verbal communication abilities

  • Superior lively listening abilities with the power to interpret consumer wants

  • Robust problem-solving abilities

  • Confirmed skill to construct buyer rapport

  • Dedication to steady enchancment, teamwork and collaboration

  • Familiarity working in databases

    Work Association : Hybrid

    Wage Vary : $20.00 – $26.00

    We contemplate a number of job-related, non-discriminatory components when figuring out the pay charge for a place, together with, however not restricted to, the place’s duties, a candidate’s work expertise, a candidate’s schooling/coaching, the place’s location, and the important thing abilities wanted for the place. Pay is without doubt one of the Whole Rewards that we offer to compensate and acknowledge workers for his or her work.

    All certified candidates will obtain consideration for employment with out discrimination on the premise of race, colour, faith, intercourse, sexual orientation, gender identification, nationwide origin, protected veteran standing, incapacity, age, genetic info, or another components prohibited by legislation.

    Consideration Candidates: In case you are a person with a incapacity and require an affordable lodging to finish any a part of the applying course of, please tell us. Likewise, in case you are restricted within the skill to entry or use this on-line utility course of and wish an alternate methodology for making use of, we’ll decide an alternate means so that you can apply. Please contact [email protected] for help with an lodging. Kindly specify Job Requisition Quantity / Job Title and Location in response.

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