Customer Service Representative in Lake Orion, Michigan

Description:

The Customer Service Representative is responsible for providing quality customer service to internal and external customers daily via telephone, email, web service request, fax, or in-person communication. This position is responsible for ensuring all customer service calls and requests are completed in a timely, accurate, and efficient manner while maintaining a customer-focused attitude.

Schedule:

Monday – Friday 8:00am – 4:30pm – On Site

Job Description:

• Primary job responsibility is to gather information via incoming calls and emails from customers in order to quickly, professionally and accurately answer any and all questions regarding product and service issues.

• Meet customer needs by diagnosing service issues, processing service requests, scheduling service appointments based on customer product, time and labor requirements, providing quotes to customers, ordering necessary service parts

• Must research and troubleshoot product issues from customer in an accurate and timely manner

• Update customer files each time contact is made with customer

• Research parts needed for customer inquiry

• Enter Credit Requests for all warranty parts ordered

• Resolve customer complaints regarding product and service, engaging other departments when needed (i.e. sales, order fulfillment, technical and corporate support staff)

• Call volume fluctuates throughout the seasons, and generally higher on the Mondays due to being closed on the weekends

Skills:

Customer service, Call center, Inbound call, Customer support, Microsoft office, Customer service call center, Customer care, Service, Sales, Email, Outbound calls, Computer skills, Customer service oriented, Customer service skills, Microsoft, Support, Inbound call center, Outlook, Typing, Logistics, Data entry, Administrative support, Retail, Customer service team, Call center experience, Troubleshooting, Order entry, Help desk support, Help desk, Operation, Claim, Inbound and outbound calls, Technical support, Microsoft excel, Call center customer service, Collection, Clerical, Detail, Hospitality, Chat support, Order processing, Data, Customer inquiries, Dispatch

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.