Customer Service Representative in Little Rock, Arkansas

Description We are offering a long-term contract employment opportunity for a Customer Service Representative in Little Rock, Arkansas. This role is remote, allowing you to work from any location within the Central Mountain and Pacific Time Zones. As a Customer Service Representative, you will be part of an organization that leverages technology to provide care and improve health outcomes for millions of people.

Responsibilities:

• Provide superior customer service to both internal and external customers, demonstrating quality care and concern.

• Process customer inquiries, accurately maintaining customer records and accounts.

• Handle complex and sensitive information exchange with patients, acting as their advocate.

• Assist other representatives and supervisors in managing daily paperwork to resolve and document patient issues.

• Recognize and appropriately respond to financial, medical, and legal risks based on data collected during customer interactions.

• Use company systems to meet customer needs such as scheduling appointments, authorizing claims, verifying eligibility benefits, and handling appeals.

• Translate oral information into concise and accurate written documentation as per guidelines.

• Assist new or potential members in selecting a Primary Care Physician (PCP) and providing general information about the medical group.

• Multitask between data entry, phone etiquette, and resource utilization, while maintaining proper guidelines.

• Contribute to meeting the performance goals of the position in areas such as patient satisfaction, accuracy, quality, and attendance. Requirements • Proficiency in Customer Service, demonstrating excellent communication skills and a customer-oriented approach

• Skilled in Data Entry with a high level of accuracy and attention to detail

• Ability to properly manage Documentation, maintaining organization and confidentiality

• Experience in Training staff or team members, ensuring understanding of procedures and policies

• Knowledge of Procedures and Policy implementation, ensuring compliance with company standards

• Capability to Schedule Appointments efficiently and accurately

• Experience with Invoice preparation and management, ensuring timely and accurate payments

• Understanding of Quality management principles and the ability to implement them in work processes

• Familiarity with About Time software, or similar time management tools

• Proficient Internet navigation skills, for research and communication purposes

• Knowledge of Medical Coverage policies and procedures, to assist customers with inquiries

• Ability to manage Benefit Functions, including paperwork and claim administration

• Comfortable with Paperwork management, ensuring all forms are correctly filled out and filed

• Experience in Perform Ad Hoc Financial tasks as required by the role

• Knowledge of Claim Administration procedures, ensuring all claims are processed in a timely manner

• Proficiency in English Language, both written and spoken

• Excellent Communication Skills, both verbal and non-verbal, to interact effectively with customers and team members

• Proficiency in Spanish Language, both written and spoken, is a plus

• Regular Attendance is required, demonstrating reliability and commitment to the role

• Proficiency in Microsoft Office Suites, for various tasks including data entry and communication

• Experience in Interviewing potential candidates or customers, demonstrating excellent interpersonal skills

• Familiarity with HealthCare.gov policies and procedures, to assist customers with inquiries

• Experience with Authorizations procedures, ensuring all tasks are approved and documented

• Understanding of Metrics to evaluate performance and implement improvements. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .