Customer Service Representative in Littleton, Colorado

Description

We are in search of a Customer Service Representative based in LITTLETON, Colorado, United States, in the industry of customer service. This role offers a short term contract employment opportunity. As a Customer Service Representative, you will be tasked with handling a variety of customer service duties, including managing customer inquiries, maintaining customer records, and processing customer applications.

Responsibilities

• Manage a subset of clients and conduct certain sales use/tax filings on behalf of the customer using the proprietary system.

• Utilize the ZenDesk ticketing system to respond to customer inquiries about tax payments or previous actions.

• Assist customers who have received notices from the government, helping them understand the situation and keep them updated on progress.

• Correct any errors from previous periods by putting an amendment in place and requesting a new one for the customer.

• Communicate with customers through ZenDesk, updating them on the status of their cases and answering any incoming and outgoing phone calls.

• Maintain accurate customer credit records and process customer credit applications efficiently.

• Learn how to complete an amendment for customers.

• Use skills in Microsoft Excel and Database Management to maintain and update customer records.

• Utilize the skills of Inbound Outbound Calls and Email Correspondence to maintain effective communication with customers.

• Keep customers updated on the progress of their requests, even if there is no new update yet.

Requirements • Minimum of 3 years experience in a customer service role

• Strong proficiency in data entry and database management

• Experience with email correspondence and inbound/outbound calls

• Familiarity with Microsoft Excel and its various applications

• Previous experience handling customer service tools such as Zendesk and ticketing systems

• Excellent interpersonal and communication skills

• Ability to work efficiently in a fast-paced environment

• Proven track record of problem-solving and conflict resolution

• High level of organization and attention to detail

• Ability to multitask and prioritize tasks effectively

• Demonstrated ability to maintain confidentiality and handle sensitive information

• Willingness to learn and adapt to new technologies and procedures.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .