Customer Service Representative in Los Angeles, California

Description We are on the search for a Customer Service Representative to join our team in the non-profit industry, based in Los Angeles, California. The role involves handling in-person purchases, fulfilling online orders, and engaging with the public in our retail store which primarily serves our blind and visually impaired clients.

Responsibilities:

• Address customer inquiries and provide excellent customer service

• Carry out order entries for both in-store and online purchases

• Interact professionally with the public, ensuring their needs are met

• Utilize Microsoft Excel and Word to manage customer data

• Answer inbound calls, providing relevant information and assistance

• Schedule appointments as required

• Ensure retail store operations run smoothly and efficiently

• Maintain meticulous records of customer transactions and interactions

• Balance administrative tasks with retail responsibilities. Requirements • Demonstrated experience in answering inbound calls, ensuring customer queries and concerns are effectively addressed.

• Proven track record in a call center customer service environment, providing exceptional service to clients.

• Proficient in general customer service practices, with a strong focus on delivering high-quality customer experiences.

• Ability to perform data entry tasks with accuracy and attention to detail.

• Experience in managing email correspondence, responding to customer inquiries in a timely and detail-oriented manner.

• Skilled in handling both inbound and outbound calls, with the ability to multitask and manage high call volumes.

• Proficient in Microsoft Excel, with the ability to create, edit, and manage spreadsheets effectively.

• Proficient in Microsoft Word, with the ability to create, edit, and format documents as required.

• Experience in order entry, ensuring customer orders are accurately captured and processed.

• Ability to schedule appointments, managing a busy calendar and ensuring appointments are timely and organized.

• Retail experience, with a strong understanding of customer service in a retail environment.

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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