Customer Service Representative in Manchester, New Hampshire

Description

We are offering a long-term contract employment opportunity for a Customer Service Representative. This role involves providing top-notch customer support for a pilot program and serves as the primary point of contact for participants. You will be responsible for handling various communication channels including text, chat, email, and phone inquiries.

Responsibilities:

• Help participants with technical matters such as app downloads, password resets, and login issues.

• Clearly explain the details of the program and the platform.

• Troubleshoot participant problems and offer timely solutions.

• Escalate any serious issue to appropriate internal teams.

• Keep track of all participant interactions to ensure follow-up and resolution.

• Monitor customer accounts and take necessary actions.

Requirements

• Experience in answering inbound calls and handling both inbound and outbound calls in a call center environment

• Proficiency in providing high-quality customer service

• Familiarity with data entry tasks

• Ability to manage email correspondence effectively and professionally

• Competence in scheduling appointments and managing calendars

• Proficiency in Microsoft Excel and Microsoft Word

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment

• Positive attitude and commitment to providing exceptional customer service

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .