Customer Service Representative in Memphis, Tennessee

Description We are offering a permanent employment opportunity for a Customer Service Representative in Memphis, Tennessee. In this role, you will be involved in various customer service activities within a computer and web-based auditing program environment. Your primary responsibilities will involve capturing and reviewing dealer advertising and ensuring compliance with client guidelines.

Responsibilities:

• Accurately capture dealer advertising from various sources including websites, search engines, social media, radio, TV, and newspapers.

• Review and apply guidelines set by clients to ensure adherence to advertising standards.

• Utilize Microsoft Word, Adobe Acrobat, and other relevant software for efficient task completion.

• Respond to customer inquiries via phone calls and emails.

• Leverage critical thinking skills to understand and apply program guidelines to different situations.

• Maintain a high level of attention to detail in all tasks, especially when dealing with customer records and credit applications.

• Display excellent written and verbal communication skills, ensuring proper grammar and spelling.

• Demonstrate the ability to learn from instructions and meet production goals and deadlines. Requirements • Proven experience in a call center customer service role is required.

• Demonstrated ability to handle and process customer claims effectively and efficiently.

• Excellent communication and interpersonal skills to interact with diverse customer base.

• Proficiency in using computer systems and software for data entry and customer management.

• Ability to work under pressure and handle customer complaints professionally.

• Strong problem-solving skills with a customer-centric approach.

• High level of patience and emotional intelligence to deal with difficult situations.

• Good organizational skills with the ability to multitask and prioritize tasks.

• Willingness to work in shifts and flexibility to accommodate customer service hours.

• High school diploma or equivalent; higher degree in a relevant discipline will be a plus. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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