Customer Service Representative in Memphis, Tennessee

Overview

Crash Champions is dwelling to a group of staff members pushed by a deeply-rooted function and guided by a robust precept: Right here, We Do Extra.

It’s the Crash Champions DNA and it’s the mark of who we’re. Above every part, we imagine in what we do; and we maintain quick to the conviction of why we do it. As the most important founder-led collision restore service supplier within the U.S., we serve our prospects and enterprise companions with an surprising degree of private {and professional} service to construct belief at each contact level.

Duties

Place Abstract:

The Buyer Service Consultant is answerable for making certain best-in-class customer support is delivered to all prospects all through the restore course of.

This place requires a excessive degree of customer support, communication abilities, and a optimistic angle. The Buyer Service Consultant should possess a reasonable degree of technical information concerning the auto-collision restore course of.

Duties:

• Assessment with prospects and stroll by way of high-level restore course of and subsequent steps: Greet prospects by telephone or in-person; educate prospects concerning the collision restore course of (excessive degree overview), together with insurance coverage claims info, processing and fee procedures

• Set up communication expectations with buyer: Present restore standing updates to buyer through name or textual content primarily based on a longtime communication cadence with the client

• Talk with Service Advisor: Continuously talk to get updates concerning the standing of autos throughout the restore course of

• Conduct last high quality management verify: Carry out the ultimate high quality management verify previous to buyer decide up to make sure the standard of the restore will meet or exceed buyer expectations and Crash Champion’s requirements

• Carry out administrative duties : Administrative duties might embody amassing incoming funds, updating ARMS/rental matching and conducting AR follow-up calls

• Present further assist to Service Advisor (as wanted): Full components invoices and supply further assist for Service Advisor position as wanted

• Further obligations as assigned

{Qualifications}

Fundamental/Required:

• Legally licensed to work in the USA

• 6 months or larger of prior expertise working in a fast-paced, customer-service surroundings

• Proficient with Computer systems, in addition to, different software program

Most popular:

• Bilingual (Spanish)

• Data of Collision Trade together with high-level information of insurance coverage procedures and necessities

• Skill to work collaboratively with others to satisfy shared targets

Advantages:

Medical / Dental / Imaginative and prescient

401K

Trip

Further elective advantages

Weekly Pay

Submit a Referral (https://careers-cchampions.icims.com/jobs/4028/customer-service-representative/job?mode=apply&apply=sure&in_iframe=1&hashed=-1834384512)

Location US-TN-Memphis

ID 2023-4028

Class Buyer Service

Place Sort Common Full-Time

Distant No

Location : Tackle 1919 Covington Pike