Customer Service Representative in Minneapolis, Minnesota

Description

We are offering a long term contract employment opportunity for a Customer Service Representative. This role is remote and primarily functions within Pacific Time Zones.

Responsibilities:

• Accurately process patient data, including appointments, authorizations, claims, invoices, eligibility benefits, and appeals

• Provide exceptional customer service, demonstrating care and concern for every internal and external customer

• Maintain the performance goals established for the position, focusing on patient satisfaction, accuracy, quality, and consistent attendance

• Utilize double monitors for data entry and resource use, ensuring adherence to guidelines

• Assist other Patient Support Center Representatives and Supervisors with daily paperwork load to resolve and/or document patient issues

• Recognize financial, medical, and legal risks based on data collected during customer interactions and follow appropriate procedures

• Translate oral information into concise and accurate written documentation per guidelines

• Act as a patient advocate, providing services to internal and external customers involving the exchange of complex and sensitive information

• Assist new or potential members in the choice of Primary Care Physician (PCP) and supply general information about the medical group

• Page clinicians and assist Telehealth Nurses as necessary.

Requirements • Proficiency in Customer Service is mandatory, as this role demands extensive interaction with patients and other healthcare professionals.

• Experience in Data Entry is necessary for maintaining patient records and other pertinent information.

• Ability to handle Documentation professionally, ensuring accuracy and privacy.

• Prior experience in Training staff on new procedures and policies is a plus.

• Familiarity with healthcare Procedures and Policy, ideally within the NHS.

• Capable of efficiently Schedule Appointments for patients and healthcare professionals.

• Comfortable with handling Invoice processing and related tasks.

• Committed to maintaining Quality in all aspects of the job.

• Knowledge of About Time software for efficient time management is preferable.

• Strong Internet skills to aid in research and communication.

• Understanding of Medical Coverage plans and Benefit Functions to guide patients.

• Ability to manage Paperwork efficiently, ensuring all forms are correctly filled out and filed.

• Experience in Perform Ad Hoc Financial tasks to support the finance department.

• Familiarity with Claim Administration procedures within the healthcare industry.

• Proficient in English Language, both written and spoken.

• Exceptional Communication Skills to deal with patients, their families, and healthcare professionals.

• Proficiency in Spanish Language is a plus, as it may help in communicating with a wider range of patients.

• Regular Attendance is crucial, as the role demands a strong presence in the office.

• Proficient in Microsoft Office Suites, especially Word, Excel, and Outlook.

• Prior experience in Interviewing for hiring new staff members is a plus.

• Familiarity with HealthCare.gov for accessing necessary information and resources.

• Experience in obtaining necessary Authorizations for medical procedures.

• Familiarity with Metrics used in healthcare to measure performance and quality. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .