Customer Service Representative in Minneapolis, Minnesota

Description We are seeking a Customer Service Representative to join our team in the Healthcare/NHS industry. Based in MINNEAPOLIS, Minnesota, this role offers a contract to permanent employment opportunity. As a Customer Service Representative, you will be responsible for managing customer communications and queries, maintaining accurate records, and adhering to company policies and procedures.

Responsibilities:

• Address and resolve patient inquiries effectively and in a timely manner

• Maintain and update patient records with high accuracy

• Ensure adherence to company policies and procedures

• Provide services to both internal and external customers, exchanging complex and sensitive information

• Assist in resolving and/or documenting patient issues as needed

• Recognize financial, medical, and legal risks based on data collected during customer interactions and follow appropriate procedures

• Use company systems to manage customer needs such as appointments, authorizations, claims, invoices, eligibility, benefits, and appeals

• Translate oral information into concise and accurate written documentation as per guidelines

• Help new or potential members in the choice of Primary Care Physician and provide general information about the medical group

• Assist Telehealth Nurses as necessary. Requirements • Demonstrated expertise in customer service, including handling customer queries and resolving issues promptly

• Proficiency in data entry tasks, ensuring accurate and timely input of information into the system

• Experience in handling documentation, including filing and maintaining records systematically

• Ability to provide training to new team members, ensuring compliance with company procedures and policies

• Familiarity with scheduling appointments, managing calendars, and coordinating meetings

• Experience in managing invoices, including verifying details and ensuring timely payments

• Strong focus on quality, ensuring that all tasks are completed to the highest standard

• Proficiency in using internet-based tools and platforms

• Knowledge of medical coverage options and ability to explain these to customers effectively

• Experience in managing benefit functions, including processing claims and handling paperwork

• Ability to perform ad hoc financial tasks as required

• Experience in claim administration, including processing and tracking claims

• Fluency in English and Spanish languages

• Excellent communication skills, both written and verbal

• Regular and reliable attendance, demonstrating commitment and professionalism

• Proficiency in Microsoft Office Suites, including Word, Excel, and PowerPoint

• Experience in interviewing, demonstrating the ability to assess candidates effectively

• Familiarity with HealthCare.gov and ability to navigate the platform efficiently

• Experience in handling authorizations, including processing and tracking approvals

• Ability to measure and report on key performance metrics, providing insights into service performance. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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