Customer Service Representative in Montebello, California

Description We are seeking a dedicated Customer Service Representative to join our team in MONTEBELLO, California. In this role, you will manage customer orders and inquiries, maintain customer records, and assist with logistics coordination. This role offers a contract to permanent employment opportunity.

Responsibilities:

• Efficiently process customer orders via email and over the phone.

• Collaborate with sales representatives to ensure customer satisfaction.

• Maintain and update customer records with accurate information.

• Assist in logistics and shipping tasks as needed.

• Use Microsoft Excel and specific software to manage and organize data.

• Provide backup support to the receptionist when necessary.

• Utilize problem-solving skills to resolve customer issues.

• Handle inbound and outbound calls professionally.

• Ensure all data entry tasks are completed accurately and on time.

• Schedule appointments and coordinate with other departments as required. Requirements • Minimum of 2 years experience in a customer service role

• Proven experience in answering inbound calls

• Previous work in a call center customer service environment

• Strong skills in data entry

• Ability to handle email correspondence professionally and efficiently

• Experience with both inbound and outbound calls

• Proficiency in Microsoft Excel and Microsoft Word

• Experience in order entry

• Ability to schedule appointments effectively and efficiently

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .