Customer Service Representative in Mt Laurel, New Jersey

Description

We are inviting applications for the role of a Customer Service Representative based in Mt Laurel, New Jersey. This role offers a long-term contract employment opportunity in the call center industry, where you will be extensively involved in customer service, data entry, and handling inbound calls.

Responsibilities:

• Answering inbound calls and providing excellent customer service to our customers

• Efficiently resolving customer inquiries and providing them with the necessary support

• Ensuring accurate data entry and maintaining up-to-date customer records

• Monitoring customer accounts and taking appropriate action when necessary

• Handling call center customer service operations proficiently

• Scheduling appointments and making welcome calls to new members

• Updating the database as per the interactions and transactions with customers

• Utilizing Microsoft Word and Excel for various tasks related to customer service and data management

• Managing email correspondence with customers and responding to their queries

• Handling both inbound and outbound calls efficiently.

Requirements

• Proficiency in answering inbound calls and managing inbound/outbound calls.

• Experience in a call center customer service environment.

• Excellent customer service skills and the ability to resolve customer issues efficiently.

• Ability to perform data entry tasks with high accuracy.

• Strong skills in email correspondence, managing and responding to customer inquiries via email.

• Proficiency in Microsoft Excel and Microsoft Word.

• Experience in order entry, accurately processing customer orders.

• Ability to schedule appointments effectively, managing company and customer schedules.

• Must have the ability to work in a fast-paced environment.

• Strong written and verbal communication skills.

• Excellent multitasking and time management skills.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .